Skip to Content

Returns, Refunds and Cancellations

Last updated: 18 October 2026

Supplements are sealed, consumable products. To keep every pack we sell untouched and original, we do not accept returns or give refunds once an order is delivered, except in the cases below.

The one rule to remember: record an unboxing video when you open your parcel. Without a clear unboxing video we cannot accept any claim.

When we replace or refund

We replace the product, or refund it if a replacement isn't available, only if it arrives:

  • Damaged: broken, leaking, crushed or with a torn seal.
  • Wrong: a different product, flavour or size from what you ordered.
  • Expired: past its expiry date on the day it was delivered.

How to record your unboxing video

  • Start recording before you open the parcel, and keep recording in one continuous take, with no cuts or edits.
  • Show the sealed parcel from all sides, with the shipping label and order number clearly visible.
  • Open the parcel on camera and show the product, its seal, and the damage, wrong item or expiry date clearly.
  • Keep the video until your request is closed.

How to raise a request

  1. Contact us within 48 hours of delivery on WhatsApp (+91 83182 53916) or email (nutriworldindia1@gmail.com).
  2. Send your order number, the unboxing video, and photos of the product and the outer box.
  3. Keep the product, its seal and all the original packaging until we close your request. We may ask you to send it back, and we arrange that pickup.

We review every request within 2 working days and tell you the outcome on WhatsApp or email.

What we cannot accept

  • Claims without a complete, uncut unboxing video.
  • Claims made more than 48 hours after delivery.
  • Products that have been opened, used or tampered with after delivery.
  • Change of mind, or not liking the taste or flavour.
  • A dented or scuffed outer carton when the product inside is sealed and undamaged.

Refunds

  • We offer a replacement first. If the same product isn't in stock, we refund the full amount you paid for that item.
  • Approved refunds are processed within 7 working days.
  • Prepaid orders are refunded to the original payment method.
  • Cash on Delivery orders are refunded by UPI or bank transfer to the details you share with us.

Cancellations

  • You can cancel free of charge before your order is dispatched. Message us on WhatsApp (+91 83182 53916) with your order number.
  • Once an order has shipped, it can't be cancelled. If you refuse a prepaid parcel at delivery, we refund the order after it reaches us, minus the shipping charges.
  • We may cancel an order if a product is out of stock or was listed at a wrong price. If you have already paid, we refund you in full.

Grievance Officer

If you are not satisfied with how your request was handled, contact our Grievance Officer:

  • Name: Samarth Singh
  • Designation: Proprietor
  • Phone: +91 83182 53916
  • Email: nutriworldindia1@gmail.com
  • Address: 560, Sadar Bazar Cantt, Jhansi, Uttar Pradesh 284001